Help centre

Practical help for real situations.

Open one topic for focused steps, common problems and the right next action.

Joining and phone verification

New members register publicly with a genuine supported mobile number. Existing members use the separate sign-in journey.

  1. Choose Join ZEMIZE.
  2. Confirm the mobile number before requesting the SMS.
  3. Enter the six-digit code within ten minutes.
Join ZEMIZE
Account and profile

Your display name, residence country, city and language help ZEMIZE show relevant local information. Your telephone dialling country remains separate.

  1. Open Profile.
  2. Choose Edit profile or Login & Security.
  3. Save, then reopen the app to confirm the change.
Open my profile
Posting and enquiries

Choose the correct area, add an accurate title, approximate public location, useful details and only photographs you may share. Preview before publishing.

  1. Open Create.
  2. Choose the type of post.
  3. Review the preview and publish.
Create a post
Homes, bookings and cancellations

Read the full accommodation details, dates, price and cancellation terms before enquiring or booking. Keep arrangements inside the relevant ZEMIZE conversation.

  1. Open the home listing.
  2. Confirm dates and terms with the host.
  3. Use the transaction record for cancellation or dispute actions.
Browse Homes
Marketplace purchases and sales

Check the item description and condition, ask questions, agree collection safely and never rely on an unverified off-platform payment request.

  1. Review every photograph and detail.
  2. Message from the listing.
  3. Record the agreed outcome in ZEMIZE.
Open Marketplace
Services and businesses

Compare the provider profile, scope, availability and verified reviews. Ask for a clear written quotation before work begins.

  1. Open the service or business profile.
  2. Send an enquiry with relevant details.
  3. Confirm scope, price and timing in writing.
Browse businesses
Jobs

Review employment type, location, working pattern, compensation information and application instructions. ZEMIZE never guarantees an employer or role.

  1. Read the complete job details.
  2. Apply or enquire using the listed route.
  3. Do not send money or sensitive documents unexpectedly.
Browse Jobs
Community

Community posts should be locally useful, respectful and privacy-conscious. Avoid exact private addresses or identifying other people without permission.

  1. Choose a clear topic.
  2. Share only necessary details.
  3. Use Reply to keep discussion in context.
Open Community
Messages

Messages remain connected to their listing or enquiry. Keep important arrangements there so both parties can review what was agreed.

  1. Open Messages.
  2. Choose the relevant conversation.
  3. Use report or block if contact becomes unsafe.
Open Messages
Reviews

Reviews are available only after an eligible interaction. Describe your own experience accurately and avoid private or unrelated information.

  1. Open the completed interaction.
  2. Choose Leave a review.
  3. Focus on facts that help future members.
Ask about a review
Payments, refunds and disputes

Live payments are not yet enabled. Where a sandbox transaction record exists, it is for controlled testing and must not be treated as a completed real payment.

  1. Open the related transaction.
  2. Check its displayed status.
  3. Submit a private case with the transaction selected.
View transactions
Safety and reporting

Use Report for content or conduct concerns and the dedicated Safety route for safeguarding issues. ZEMIZE is not an emergency service.

  1. Move to safety and contact local emergency services if anyone is in immediate danger.
  2. Preserve relevant context without confronting someone unsafe.
  3. Submit the private safety form.
Report a safety concern
Privacy and data

Use a privacy request to ask about access, correction, deletion or another data concern. Identity verification may be required before private data is disclosed.

  1. Choose Privacy request.
  2. Describe the account and request without sharing passwords or OTPs.
  3. Keep the case reference for tracking.
Make a privacy request
Downloads and installation

Android testing coming soon. iPhone reviewers continue to use their individual TestFlight invitation.

  1. Use only an official ZEMIZE link.
  2. Open the download page for the current distribution status.
  3. Use your existing TestFlight invitation on iPhone.
Download options
Technical problems

Record what you expected, what happened, the device and browser or app version, and the approximate time. A screenshot is helpful when it contains no unnecessary private information.

  1. Retry once on a stable connection.
  2. Close and reopen ZEMIZE.
  3. Submit a technical case if the problem remains.
Report a technical problem

Still need help?

Choose the route that matches the issue. A private case is stored securely even while outbound email delivery is disabled.

ZEMIZE Help Centre | ZEMIZE